Refund policy

Store Name: Zestup

Last Updated: [11/03/2026]

At Zestup, we want you to be happy with your purchase. If you are not completely satisfied with your order, please review our return and refund policy below.

1. Return Eligibility

To be eligible for a return, the item must meet the following conditions:

The request must be made within 7 days of receiving the order
The item must be unused, unwashed, and in original condition
The product must include original packaging and tags (if applicable)
A valid order confirmation or receipt must be provided

Items that do not meet these conditions may not be eligible for a return.

2. Return Timeframe

Customers must request a return within 7 days from the date the order is delivered.

To initiate a return, please contact us at:

📧 businesskartik06@gmail.com

Please include your order number, reason for return, and clear photos (if applicable).

3. Refund Process

Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.

If approved, the refund will be processed to the original payment method.

Refunds are typically processed within 5–7 business days after the return has been approved.

Please note that it may take additional time for your bank or payment provider to reflect the refund.

4. Exchanges

If you receive a product that is the wrong size, incorrect item, or defective, we may offer an exchange depending on product availability.

To request an exchange, please contact us within 7 days of receiving your order at:

📧 businesskartik06@gmail.com

5. Damaged or Defective Products

If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery.

Please provide:

Your order number
Clear photos of the damaged or incorrect product

After verification, we will offer a replacement, exchange, or refund at no additional cost.

6. Non-Returnable Items

The following items are not eligible for returns:

Items that have been used, worn, or washed
Items returned without prior approval
Clearance or final sale items (if applicable)
Items damaged due to improper use or handling

⚠️ Important Note:

Our products are printed on demand and made specially for you after you place an order. Because of this, returns for size issues or change of mind may not be accepted. Please review the size chart carefully before placing your order.

7. Return Shipping Costs

Customers are responsible for return shipping costs, unless the return is due to: